Welcome to HSConnect, should you need technical support assistance please contact us during our business hours of 7:00 a.m.-6:00 p.m CST., Monday through Friday. The Help Desk may be unavailable Fridays between 2:00 p.m. - 3:00 p.m. CST. 1-866-952-7596 or email HSConnectHelp@hsconnectonline.com

The states listed below have issued state and local emergencies for several counties. Please allow access to Medicare services for customers in impacted areas. We will provide additional updates as received. The declarations will remain effective until further notice. If we do not receive further notification, declarations will expire 30 days from the issue date. For more information read the following notices:

UPDATE:  Georgia Provider Notice – The state of Georgia has issued a State of Emergency effective 10/10/2018 in response to Hurricane Michael. The declaration, originally scheduled to end on 10/16/2018 has been extended to end on 11/6/2018.

Kansas Provider Notice – The state of Kansas has issued a State of Emergency effective 10/10/2018 in response to Heavy Rains.

North Carolina Provider Notice – The state of North Carolina has issued a State of Emergency effective 10/10/2018 in response to Hurricane Michael.

South Carolina Provider Notice – The state of South Carolina has issued a State of Emergency effective 10/9/2018 in response to Hurricane Michael.

Alabama Provider Notice – The state of Alabama has issued a State of Emergency effective 10/8/2018 in response to Tropical Storm Michael.

Florida Provider Notice – The state of Florida has issued a State of Emergency effective 10/7/2018 due to Tropical Storm Michael.

Texas Provider Notice – The state of Texas has issued a State of Emergency effective 9/28/2018 for Tarrant County due to severe weather conditions and flooding.