Please refer to the link below for PHE updates on changes to authorization requirements.

https://www.phe.gov/emergency/news/healthactions/phe/Pages/default.aspxt

New! HSConnect Provider Portal User’s Guide

The HSConnect Provider Portal User’s Guide is now available online as your one-stop shop for information about the portal, including answers to frequently asked questions and where to find additional resources and support.

Training for new users

To receive your login credentials, you must complete the Provider Portal Enhancement General Functionality module. We also encourage you to review these training modules:

• Prior Authorizations: Outpatient Medical,
• Prior Authorizations: Behavioral Health Outpatient,  
• Prior Authorizations: Drugs and Biologics Part B,
• Prior Authorizations: Inpatient Precert (procedures),
• Prior Authorizations: Inpatient Medical / Inpatient Review (admissions)
• Prior Authorizations: Behavioral Health Inpatient

Authorization requirements and forms

As a reminder, you can find authorization requirements and forms at the following link: https://medicareproviders.cigna.com/forms

Support for HSConnect portal users

If you experience issues with the portal, please contact one of the following:

• For questions regarding claims, eligibility, benefits, copays, status of claims/authorizations, and other inquiries (g. Is auth required?): Provider Customer Service team, Monday – Friday, 8:00 a.m. – 5:00 p.m. CST at 800.230.6138.

• For HSConnect provider support (new accounts, password changes, questions, and general help): HSConnect Help Desk, Monday – Friday 7:00 a.m. – 4:30 p.m. CST at 866.952.7596, option 2, or HSConnectHelp@HSConnectOnline.com.

• For complaints, questions, or training information, please call your Network Operations Representative.

• For referral or authorization requests, please call Cigna Utilization Management or fax your request to one of the numbers listed in the How to Contact Us for Referral or Authorization Requests document in the Documents section of the portal. You must log in to view the Documents section.