Welcome to HSConnect, should you need technical support assistance please contact us during our business hours of 7:00 a.m.-4:30 p.m CST., Monday through Friday. The Help Desk may be unavailable Fridays between 2:00 p.m. - 3:00 p.m. CST. 1-866-952-7596 or email HSConnectHelp@hsconnectonline.com.

Get Ready for Quicker, Easier Authorization Requests starting later this year

Later this year, Cigna’s secure HS Connect Medicare Portal is integrating industry-leading MHK software (formally Medical House of Knowledge or MedHOK) into its provider portal.

What this means to you

This enhancement will greatly simplify and expedite the authorization process for your Cigna Medicare patients.

Training prior to launch is strongly recommended

While providers will have access to a faster authorization process Later this year, we strongly encourage you to take our brief web-based portal enhancement training prior to our launch date. Details are coming soon! Please contact your local Network Operations Representative for more information.